Outdated manual processes slow your ability to identify and resolve service issues. Disruptions last longer, SLAs are impacted, resources are mis-allocated, and trucks rolls happen when they’re not needed. With an agile, interconnected work environment, you can detect issues, run impact analysis, automate ticket creation, and resolve issues without the customer even being aware.

It takes way too long to onboard new employees. You lose weeks or months of productivity and thousands of dollars in revenue as your new hires wait to start working. NOW brings an integrated, personalized onboarding experience gives every new employee a fast and easy way to get oriented and established on your system.

Customers are frustrated by the experience of calling customer care during service disruptions. Your customers rely on connectivity. Any disruption has a direct impact on their bottom line. If they have to struggle to get clear answers from your customer care team—or even, sometimes, just to get through— the customer relationship suffers - With proactive customer engagement you can inform your customers what’s happening before they even call. Keep them updated. Even let them monitor the situation themselves. Result: reduced call volume and happier customers.

Network Operators have to swivel chair between a dozen different legacy apps to get a clear picture of a customer’s environment. Siloed systems and legacy solutions give your agents a fractured and incomplete picture of the network. That makes it much harder to engage customers effectively, identify issues and address service requests. NOW a single view of the network gives network operators end-to-end visibility and real-time network insights so they can maximize availability and quality of service.